Customer Profile
Four Seasons Health Care operates a national network of more than 350 care homes with 20,000 staff providing specialist dementia and nursing care to more than 14,000 people.
Their Care Homes provide long-term, intermediate, respite care and palliative nursing with their associated infrastructure and systems providing a critical plank in delivering these services.
CMS have been working with Four Seasons since 2014 in delivering nationwide planned and reactive works for gas, heating, plumbing, air conditioning, catering and laundry equipment.
Requirements
In 2017 Woodcot Lodge Care Home in Gosport, Hampshire closed its doors due to difficulties in staffing shortages. At the height of the COVID-19 pandemic, Four Seasons Health Care reopened the home following a request from the Hampshire Partnership of Clinical Commissioning Groups to ease pressure on both Queen Alexander Hospital, Portsmouth, and other care homes in the area.
The care home required a rapid and safe service in restoring gas, electric and water supplies.
Solution
CMS were quick to respond with a team of highly experienced, Gas Safe & NICEIC certified engineers and a Technical Manager to coordinate the project.
The CMS engineers working on the project checked the heating and cooling systems, hot water and power supplies – all critical factors in the care and comfort of elderly people – to ensure they were not only working efficiently but are compliant with strict safety standards.
The engineers also worked around the clock and out of hours in completing their tasks in a matter of days.
CMS ensured the home was able to reopen both quickly and safely, by working closely with Four Seasons Health Care and the clinical commissioning group.
Woodcot Lodge was open and fully-functioning within 10 days thanks to the hard work of CMS engineers, whose skill and expertise were a major factor.
Four Seasons Health Care