In 2016 CMS began working with a National Private Hospital Group comprising of 31 award-winning hospitals.
As an independent healthcare provider, their aim is to deliver the highest levels of patient and member safety and care across their range of services from hospital treatments through to private GP services.
With a group of national private hospital sites operating 24/7 and increases in the number of patients year on year, the healthcare provider needed not just a reliable heating and hot water maintenance programme but access to a network of nationwide qualified and experienced engineers available in the event of system failure.
From hundreds of patient en-suite shower rooms through to the large water demand of central sterile systems fluctuating constantly, the hospital required an M&E maintenance programme that was bespoke to their requirements.
It was also essential that the appointed contractor had previous experience in delivering services in hospital environments, due to the vulnerability of patients, enhanced health and safety processes and specific access requirements.